Refund Policy

Last updated: July 26, 2026

This Refund Policy explains how billing works when you cancel your Flow subscription, provided by Jade’s Gems & SOULutions LLC, doing business as DivineX. It should be read together with Section 4 of our Terms of Service, and is governed by the laws of the State of Texas, United States, on the same terms as Section 14 of that document.

1. Monthly subscriptions, cancel anytime

Flow is billed monthly, in advance. You can cancel at any time — there’s no minimum commitment and no cancellation fee.

2. No refunds for the current billing period

Once a monthly charge has been made, it is not refunded — including if you cancel partway through the period, use the Service for only part of the month, or decide the Service isn’t right for you after being charged. When you cancel, you keep full access through the end of the period you’ve already paid for, and you will not be charged again after that.

In practice: if your renewal date is the 1st and you cancel on the 15th, you keep access until the end of that billing period, are not charged again, but do not receive a partial refund for the second half of the month.

3. Failed payments and the grace period

If a payment fails, you have a 7-day grace period to update your payment method before access is restricted — see Section 4.4 of the Terms of Service. No charge is refunded during this process; the grace period exists to give you time to fix a payment issue before losing access, not to reverse a successful charge.

4. Exceptions

Nothing in this policy limits any refund right you have under law that cannot be waived by agreement — for example, consumer-protection law in your jurisdiction may require a refund in specific circumstances (such as a billing error on our part, or a legally mandated cooling-off period). If you believe you’re entitled to a refund for a reason like this, contact us and we’ll review it.

5. Billing errors

If you believe you were charged incorrectly (for example, charged twice for the same period, or charged after you’d already cancelled), contact us immediately — this is different from a standard cancellation refund request, and we will correct genuine billing errors.

6. How to cancel

Cancel any time from your account’s billing settings, or by contacting support. We do not require a reason, and there’s no retention flow or required “exit interview” to get through — cancellation is self-service.

7. Related Documents

This Refund Policy should be read together with our Terms of Service and Privacy Policy.

8. Contact

Questions about a specific charge or this policy — email hello@divinex.io, or write to us at:

Jade’s Gems & SOULutions LLC
440 Louisiana St
Houston, TX 77002
United States